This Week's Herman Trend Alert

Stem Cells in Space
 

  The Herman Trend Alert

January 22, 2020

Using AI to Eliminate Unconscious Bias

In the past, we have covered AI-based telephone recruiting tools used and marketed by Boddie-Noell Enterprises, the Hardees folks from Rocky Mount, North Carolina, and have touted their elimination of unconscious bias. Also previously, those technological tools were used very effectively for remote screening of front-line employees. Now, new cognitive technology (AI) corporate recruiting tools are substantially changing the recruiting and hiring processes in developed countries.

Robots take the service to the next level
Whether we know it or not, most of us harbor unconscious bias; this bias not only prevents our hiring the best people, but it may also put our organizations at risk of legal jeopardy. When people are not aware of their personal bias, it is difficult if not impossible to eliminate it. Expecting hiring managers to move beyond their personal bias is unreasonable at best, especially when they would really rather not "waste" their time interviewing candidates at all.

From Sweden comes the Tengai HR robot
Imagine a 16-inch-high robot with a human face asking applicants the critical questions companies need to know. With no emotion, no bias, and no preconceived notions, the device asks the required questions in the same order---with no difference in the voice inflection or tone. Once the interviews are over, the hiring team has complete transcripts of the conversations; the greatest benefit is having identical datasets for all candidates. Those answers can then be used to decide which candidate is the best fit.

Taking the unconscious bias out of the job interview
Released last May, the Tengai HR Robot removes the bias from the interviewing process by performing structured, competency-based interviews, focusing on soft skills and personality traits. Wise companies will also take out the candidates' names to make the process even more anonymous.

Hiring decisions based on facts, not emotions or bias
The Tengai HR Robot helps employers make hiring decisions based on facts, not feelings. Each job applicant receives the same and therefore, fair treatment; their application and interview processes are also not affected by unconscious bias or the recruiter's emotional state. In this objective environment, candidates may prove their soft skills and demonstrate their personality traits. Moreover, speaking with a robot, people tend to feel more calm and secure and research tells us, that relaxed state tends to result in better outcomes.

Tengai is only one of many AI-supported devices
We are only beginning to see how the advancing cognitive technologies will be applied to human resource processes and practices. In some ways, what is coming is a brave new world of technology augmentation. Hang on, it is going to be a wild ride!


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SAVE THE DATES: APF'S GLOBAL VIRTUAL CONFERENCE JUNE 14-16 AND 21-23
Sponsored by The Association of Professional Futurists, EXPLORING NEXT: The Futures of Human Experience: People, Places, Systems, and Things, this conference will be an important gathering for people interested in the future. With Peter Schwartz of Salesforce delivering the opening keynote live, the conference will feature recognized speakers from around the world, including our own Joyce Gioia whose topic on the 21st is "How Experience will Transform Organizations."

INGOMU PODCAST NOW ON ROKU.TV
INGOMU's podcast, The Future of Life, Work, and Wellness is now on the Futures Television channel on Roku.tv. The show closes with a special commentary from our author Joyce about what the interview insights mean for the future. Tune in on Thursdays at 6 pm EDT.

RECRUIT THE PEOPLE YOU NEED NOW: BE RECOGNIZED AS AN EMPLOYER OF CHOICE® AWARD WINNER
With the workforce crisis detailed in last week's Herman Trend Alert, you could really use a leg up in competing for top talent. Winning the Employer of Choice® Award could be your competitive edge in this very tight labor market. Celebrate your employee-centered corporate culture! This coveted award is well worth the effort, yet is not easy to achieve. Download the extensive application at EmployerofChoice.com; or for a Word® version, drop a note to Joyce@EmployerOfChoice.com or call Joyce at 1.336.210.3548.

To read this Herman Trend Alert on the web: https://hermangroup.com/alert/archive_5-11-2022.html.


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