This Week's Herman Trend Alert

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  The Herman Trend Alert

July 28, 2021

The Humanity Factor

It doesn't surprise me at all to see the widespread interest in a field called "EX." EX speaks to the Employee eXperience. Companies are waking up to the imperative of considering the experience delivered to employees along with advancing technology. In a recent article in Human Resource Executive, the writers interviewed Jason Averbrook, industry analyst and co-founder of Leapgen, who talked about the work that he does in “the humanity of technology.”

A Positive EX is Vital to Acceptance
I am thrilled to see that companies are finally waking up to the critical role that that factor plays in the acceptance and implementation of HR-related tech solutions and of course, the employee experience. (This area is one of the major drivers in my writing my soon-to-be-released book, Experience Rules: How Positive Experiences Will Drive Profit Into The Future.)

Technology Cannot Do It Alone
Until we have machines that can program themselves---and make no mistake, that is coming---and robots that can do the physical work, we will still need human beings. Humans are needed to program, to fix, and to interact with the technology.

Tools Need to Be Designed for Everyone, Not Just HR
According to Averbrook, in the past, technology to be used by the entire workforce was sadly designed by HR for HR. The obvious emphasis should be on creating HR tools for everyone.

The Pandemic Made Meeting Expectations More Difficult
When COVID-19 arrived and many of us began working from home; the comparison of technologies available to connect us from home versus those in the office was significant. The situation raised employees’ expectations.

EX is Much More than Just Employee-Centered Technology
Of course, there are many factors that have an impact on EX, especially around culture, communication, and relationships between leaders and their direct reports. (I define leaders to include supervisors and middle managers, as well as executives.)

Final Thoughts on EX
As companies embrace technology, it is fundamental to remember that it is human beings who will be interfacing with that new software and hardware. Keeping in mind what we know about neuroscience and engagement will help a lot when it comes to integrating new technologies into our current systems. (Experience Rules, the new book, has two chapters on Neuroscience and engagement.)

Next Week's Herman Trend Alert: Back to Workplace Solutions
As we return to our congregate workplaces, we will need some creative solutions for what works to keep employees feeling safe and engaged. This Herman Trend Alert addresses those solutions.


© Copyright 1998- by The Herman Group, Inc. -- reproduction for publication is encouraged, with the following attribution: From "The Herman Trend Alert," by Joyce Gioia, Strategic Business Futurist. 1.336.210.3548 or https://hermangroup.com. To sign up, visit https://HermanTrendAlert.com. The Herman Trend Alert is a trademark of The Herman Group, Inc."

IT'S NOT TOO LATE: BE RECOGNIZED AS AN EMPLOYER OF CHOICE® IN 2021
Responding to the tight labor market, more and more employers are understanding the value of being recognized as Employers of Choice®. In fact, we have three employers going through the process right now! Celebrate your employee-centered corporate culture! This coveted award is well worth the effort, yet is not easy to achieve. Download the extensive application at EmployerofChoice.com; or for a Word® version, drop a note to Joyce@EmployerOfChoice.com or call Joyce at 336.210.3548.

SPECIAL EVENT: BONUS #BEMORE WITH INGOMU PODCAST: SEPT 30TH AT 4 PM ET
Our author Joyce Gioia and her podcast partner Al Wynant, cofounder of the new learning app Ingomu will get together for a special event in September 30th at 4 pm ET to celebrate National Podcast Day. This bonus event will be a free-flowing exchange of thoughts and feelings about what it takes to create and deliver a podcast worth listening to. You can watch this special event live at https://www.facebook.com/ingomu.learning. And to subscribe to the #bemore with Ingomu podcast, sign up for the Ingomu Newsletter. When you subscribe to the newsletter, you will receive the #bemore with Ingomu Podcast via email. For more information about signing up your employees, visit Ingomu.com.

HELP THE MEDIA FIND YOU
Our author Joyce is often quoted in TIME and Industry Week Magazines last year and recently in College Recruiter. Sign up for ExpertClick.com. You will be found by the news media and in Google search: 1. Through your personal search-engine-optimized press room by 39 topics you choose; 2. By news releases pushed out 10 ways including Google News; 3. Be found in the 2021 printed Yearbook of Experts, Authorities & Spokespersons. Until October 10th, get a free 10-Day Pass and send news releases free at http://www.NewsTip.com/Refer/Guest_of_Joyce.

To read this Herman Trend Alert on the web: https://hermangroup.com/alert/archive_9-22-2021.html.


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