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Thomas G. Olivo, CPCM President Success Profiles, Inc. Education BS, State University of New York, Cortland MS, University of Vermont Affiliations Fellow, Workforce Stability Institute Entrepreneurial Education Foundation (Denver, Colorado) The Great Game of Business (Springfield, Missouri) Whirling Disease Foundation (Bozeman, Montana) Tech Ranch (Bozeman, Montana) The Cold Water Group (Bozeman, Montana) MentorU.com American Productivity and Quality Center (APQC) American Society of Quality (ASQC) American Society of Training and Development (ASTD) Relevant Previous Business Experience: In his professional career, Mr. Olivo has over 30 years of experience in identifying, measuring and comparing the "commonalties" of highly successful athletes, business leaders, and organizations. Tom has worked in a multitude of industries with hundreds of senior executives and managers, emphasizing the importance of high performance standards consistent with "best business practices." Tom's work with Olympic athletes, coaches and successful business leaders led to the development of several unique diagnostic instruments that measure business performance. The Success Profiles methodology combined with a measurement framework and supporting research data, prove that consistent success in business today rarely occurs by accident. In fact, there are specific predictors, critical success factors, behaviors, and business practices that contribute to success among people and organizations. These characteristics can be identified, measured, and compared over time as performance indicators to improve business results. Throughout his life, Tom has been very involved in competitive athletics. His collegiate career was highlighted by twice being honored as an NCAA All-American in the sport of Springboard Diving. As a Coach, Tom has developed athletes at every level of competition and in 1985 he was recognized as an NCAA Coach of the Year. Speciality Business performance measurement and management Marketplace research Customer satisfaction and loyalty assessments