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Choose the Best Job for the Candidate (Customer Service)  >  History


Jerry Johnson
Resume
Experience-
2 years warehouse
Education-
1 year College


Interview Notes
very likable; easy going; arrived late; not clear on goals; poor answers
What has happened?
 Read below to see how your choice turned out.
  
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Your Choice:
 Job A - Face-to-face customer contact handling problems
3 months later
Jerry has learned the procedures and he is remarkably consistent in following them. He seems to be very patient with customers.
6 months later
Jerry strictly follows policies and procedures. His lack of flexibility has caused some problems. Also, some customers have complained that he is unfriendly and not interested in their problems.
12 months later
Jerry does not know when to make an exception to satisfy a customer. You must get involved frequently to repair the damage. He seems to avoid customers whenever possible.

 



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