Jerry Johnson Job A HermanCheckStart Report

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Test Drive > Choose the Best Job for the Candidate (Customer Service) > History > HermanCheckStart Report

Jerry Johnson

Resume

Experience-
2 years warehouse
Education-
1 year College

Interview Notes
very likable; easy going; arrived late; not clear on goals; poor answers

Customer Service Report

Well suited to service positions in which the service takes place with very little interaction with the customer. People may misunderstand their quiet attention as unresponsiveness or lack or interest. ...comfortable when policies and procedures are well defined.

Your Choice:	Job A - Face-to-face customer contact handling problems
3 months later
Jerry has learned the procedures and he is remarkably consistent in following them. He seems to be very patient with customers.
6 months later
Jerry strictly follows policies and procedures. His lack of flexibility has caused some problems. Also, some customers have complained that he is unfriendly and not interested in their problems.
12 months later
Jerry does not know when to make an exception to satisfy a customer. You must get involved frequently to repair the damage. He seems to avoid customers whenever possible.