| Your
Choice: |
Job
B - Incoming customer calls handling problems |
| 3
months later
|
| Jerry
is learning the job, but keeps asking for written script of what to say. |
| 6
months later |
| Jerry
is using the script that he wrote and it seems effective in most cases, but some
customers have complained that your policies are too rigid when Jerry handled
the calls. He seems abrupt sometimes. |
|
12
months later |
| Jerry
does not know when to make an exception to satisfy a customer. You must get involved
frequently to repair the damage. He waits for others to pick up the calls. He
must go. |
