Jerry Johnson Job B HermanCheckStart Report

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Test Drive > Choose the Best Job for the Candidate (Customer Service) > History > HermanCheckStart Report

Jerry Johnson

Resume

Experience-
2 years warehouse
Education-
1 year College

Interview Notes
very likable; easy going; arrived late; not clear on goals; poor answers

Customer Service Report

Well suited to service positions in which the service takes place with very little interaction with the customer. People may misunderstand their quiet attention as unresponsiveness or lack or interest. ...comfortable when policies and procedures are well defined.

Your Choice:	Job B - Incoming customer calls handling problems
3 months later
Jerry is learning the job, but keeps asking for written script of what to say.
6 months later
Jerry is using the script that he wrote and it seems effective in most cases, but some customers have complained that your policies are too rigid when Jerry handled the calls. He seems abrupt sometimes.
12 months later
Jerry does not know when to make an exception to satisfy a customer. You must get involved frequently to repair the damage. He waits for others to pick up the calls. He must go.