| Your
Choice: |
Job
A - Face-to-face customer contact handling problems |
| 3
months later
|
| Mary
seems to enjoy helping customers with their problems. She is friendly and enthusiastic.
She sometimes makes errors with procedures and policy, but she is learning. |
| 6
months later |
| Mary
has received several compliments form customers on her service. You frequently
correct her following of procedures. |
|
12
months later |
| Mary
has learned when to make exceptions to satisfy customers. You must get involved
sometimes, but you continually receive customers' letters of appreciation for
Mary's help and wonderful attitude. |
