Mary Morgan Job A HermanCheckStart Report

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Test Drive > Choose the Best Job for the Candidate (Customer Service) > History > HermanCheckStart Report

Mary Morgan

Resume

Experience-
1 year retail sales
Education-
2 years College

Interview Notes
friendly; casual dress; not very motivated

Customer Service Report

Well suited for service positions involving a high level of people contact…service positions in which they must work alone will be quite difficult for them. Their willingness to make others feel appreciated serves to build strong customer loyalty. It is very difficult for them to work within rigid policies and procedures.

Your Choice:	Job A - Face-to-face customer contact handling problems
3 months later
Mary seems to enjoy helping customers with their problems. She is friendly and enthusiastic. She sometimes makes errors with procedures and policy, but she is learning.
6 months later
Mary has received several compliments form customers on her service. You frequently correct her following of procedures.
12 months later
Mary has learned when to make exceptions to satisfy customers. You must get involved sometimes, but you continually receive customers' letters of appreciation for Mary's help and wonderful attitude.