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Test Drive  >  
Choose the Best Job for the Candidate (Customer Service)  >  History


Mary Morgan
Resume
Experience-
1 year retail sales
Education-
2 years College


Interview Notes
friendly; casual dress; not very motivated
What has happened?
 Read below to see how your choice turned out.
  
What would HermanHermanCheckStart say?
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Your Choice:
 Job B - Incoming customer calls handling problems
3 months later
Mary seems to enjoy the calls. She is friendly and seems to enjoy helping customers. She is still learning the policies and procedures.
6 months later
Mary has received several compliments from customers on her solving their problems. You frequently correct her following of procedures. She socializes with other employees a lot.
12 months later
Mary is making smarter exceptions to satisfy customers. You must get involved occasionally. She sometimes interrupts others, but the employees like her very much. Customers compliment her often.

 



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