Mary Morgan Job B HermanCheckStart Report

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Test Drive > Choose the Best Job for the Candidate (Customer Service) > History > HermanCheckStart Report

Mary Morgan

Resume

Experience-
1 year retail sales
Education-
2 years College

Interview Notes
friendly; casual dress; not very motivated

Customer Service Report

Well suited for service positions involving a high level of people contact…service positions in which they must work alone will be quite difficult for them. Their willingness to make others feel appreciated serves to build strong customer loyalty. It is very difficult for them to work within rigid policies and procedures.

Your Choice:	Job B - Incoming customer calls handling problems
3 months later
Mary seems to enjoy the calls. She is friendly and seems to enjoy helping customers. She is still learning the policies and procedures.
6 months later
Mary has received several compliments from customers on her solving their problems. You frequently correct her following of procedures. She socializes with other employees a lot.
12 months later
Mary is making smarter exceptions to satisfy customers. You must get involved occasionally. She sometimes interrupts others, but the employees like her very much. Customers compliment her often.