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Choose the Best Job for the Candidate (Customer Service)  >  History  >  HermanCheckStart Report


Mary Morgan
Resume
Experience-
1 year retail sales
Education-
2 years College


Interview Notes
friendly; casual dress; not very motivated
Try Again Button


Customer Service Report

Well suited for service positions involving a high level of people contact…service positions in which they must work alone will be quite difficult for them. Their willingness to make others feel appreciated serves to build strong customer loyalty. It is very difficult for them to work within rigid policies and procedures.

Your Choice:
 Job C - No customer contact handling mail-in registrations
3 months later
Mary is struggling with learning the procedures. She seems unenthusiastic.
6 months later
Mary is frequently socializing with other employees and distracting them from their work. Her own work is unsatisfactory. She must go.

 



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