| Your
Choice: |
Change
- Move the person to another position or modify the responsibilities of the current
position |
| 3
months later
|
| Since
moving into to a sales support role, Ed is like a different person, more confident
than before. Several customers have already commented on the improved level of
attention they are receiving from the company. |
|
6
months later |
| Ed
has just launched the new customer appreciation program he created. Call in customers
frequently ask for Ed when they have a problem. |
|
12
months later |
| Ed
has finished incorporating his customer tracking and rapid response system into
all branches. His direction of customer service and sales support have directly
increased sales by 20%. |
